Stop Typing Tour Operator Booking Emails. Automate the Inflow.
Automatically ingest inbound wholesale and partner booking notifications from your inbox and extranets and inject them directly into your PMS in real time. Zero manual data entry. Zero human delay.
Data Entry Is Costing You Direct Revenue.
Processing partner booking notifications by hand creates an expensive, hidden bottleneck across your leisure portfolio:
Every minute keyed is a minute lost
Every minute a skilled reservation agent spends manually keying a tour operator notification into the PMS is a minute they are not spending responding to a hot, direct guest inquiry.
Direct leads wait while the desk is buried
While your desk is buried under routine partner notifications, direct email leads are waiting. An inquiry unanswered for over an hour sees conversion collapse by up to 50%.
Monday’s backlog skews your forecasting
Partner notifications pile up over the weekend. Processing them all at once Monday morning triggers artificial demand spikes that blind your RMS and skew dynamic pricing for the week.
How the AI Automation Engine Works.
Multi-channel digital ingestion
HERA instantly reads incoming notification emails from your tour operators, extractors, and wholesale partners — and connects directly to partner extranets (such as TUI Destimo) to scrape and pull booking data, extracting dates, guest names, room allocations, and contracted rates.
Profile deduplication
The AI cross-references your PMS database to match corporate IDs, agency profiles, and existing guest history, preventing duplicate profile clutter.
Instant PMS injection
The booking is seamlessly pushed directly into your hotel system — Opera, Protel, Mews, and more — the exact moment it arrives, keeping your data pipeline and forecasting clean.
Out-of-the-Box Partner Ingestion.
HERA natively reads, processes, and injects booking notifications, PDFs, and extranet updates from your core wholesale and DMC networks, including:
Stop keying in bookings by hand.
See exactly how much agent time — and direct revenue — your team is losing to manual partner data entry.