Individual Reservations

Stop Forcing Your Direct Email Guests to Use Booking.com.

Email is your largest direct sales channel, yet slow, generic replies quietly leak your highest-value leads to OTAs. HERA helps your team send sharper, faster proposals that convert — and inject every confirmed reservation directly into your PMS.

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Human-in-the-Middle

Hospitality Is a Human Business. HERA Is the Ultimate Co-Pilot.

Semi-Auto

Co-Pilot Mode

The AI does the heavy lifting — rates, rules, dates — inside Outlook, but the human agent reviews, personalizes, and hits send.

Best fit: 5-star operations like Jumeirah and Shangri-La, where every reply carries the property’s voice.
Full-Auto with Guardrails

Autopilot Mode

For standard, repetitive inquiries. Fully automated replies sent strictly within client-defined parameters.

Guardrails exclude: corporate rates, complex multi-room questions, long stays — those route to a human automatically.
The Integrated Security Shield

Stop Collecting Credit Cards via Insecure Emails.

Forcing guests to type credit card numbers into insecure emails is a massive legal and financial liability. HERA completely eliminates this risk by serving a secure, PCI-DSS compliant checkout portal under your hotel’s custom domain name, tokenizing cards directly into your payment gateway.

PCI-DSS Compliant GDPR Compliant Tokenized Payments Custom Domain Checkout

Give your direct guests a reason to skip the OTA.

A Mutual Evaluation shows exactly how fast — and how securely — your team can turn inbox inquiries into confirmed, PMS-synced bookings.

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